Difficult Conversations for Leaders

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Course Breakdown

Begin by exploring the dynamics of difficult conversations and understanding how different personalities approach them. Engage with an avatar to try out a simulated conversation firsthand.

Setting the right mindset lays the foundation for productive dialogue. This module delves into common assumptions and how managing them can foster a growth-oriented approach to each interaction.

Active listening is crucial, especially when emotions run high. This module equips you with strategies for attentive listening and effective communication. Through VR or online exercises, practice detailed listening, paraphrasing, and interpreting body language to improve your conversational skills.

The words we choose shape how our message is received. Learn how to make your language non-confrontational, transforming confrontational phrases into cooperative expressions with the help of an AI avatar.

A clear structure helps you stay on track and apply the communication skills covered. This module offers an editable conversation template along with strategies to adapt when discussions take unexpected turns.

This hands-on module lets you put your skills to the test. Engage in realistic roleplay scenarios with AI avatars, applying your mindset, language, and listening skills to navigate challenging conversations with confidence.
Overview

Navigating challenging conversations—whether delivering bad news, addressing complaints, or resolving disputes—is essential for today’s leaders. This course empowers you to handle conflicts with composure, turning difficult encounters into constructive dialogues and fostering a calm, controlled approach to every situation.

About The Course

This course equips you with practical tools to confidently handle challenging conversations, transforming them into opportunities for growth. Through interactive VR and online simulations, you’ll master skills like active listening, non-confrontational language, and effective body language. With AI-driven roleplays and instant feedback, you’ll refine your communication, manage emotions, and develop a professional approach to each encounter. Access on-demand learning with immersive activities, personalized AI coaching, and practical exercises designed to build competence and confidence in real-world scenarios.

What's included in this course:

  • 6 interactive AI roleplays
  • 5 additional practice exercises
  • AI feedback and questions
  • Interactive quizzes and assessment
  • Digital certificate
Languages:

English

Duration:

2.5 hours of learning and practice

Device/Platform:

Online, VR

Product Format:

SaaS, Stand-alone, Self-paced

Skill level:

N/A

Media Type:

Video, 3D, Text

Tags:

Online, VR, Soft Skills, Training