Navigating challenging conversations—whether delivering bad news, addressing complaints, or resolving disputes—is essential for today’s leaders. This course empowers you to handle conflicts with composure, turning difficult encounters into constructive dialogues and fostering a calm, controlled approach to every situation.
This course equips you with practical tools to confidently handle challenging conversations, transforming them into opportunities for growth. Through interactive VR and online simulations, you’ll master skills like active listening, non-confrontational language, and effective body language. With AI-driven roleplays and instant feedback, you’ll refine your communication, manage emotions, and develop a professional approach to each encounter. Access on-demand learning with immersive activities, personalized AI coaching, and practical exercises designed to build competence and confidence in real-world scenarios.
What's included in this course:
- 6 interactive AI roleplays
- 5 additional practice exercises
- AI feedback and questions
- Interactive quizzes and assessment
- Digital certificate
English
2.5 hours of learning and practice
Online, VR
SaaS, Stand-alone, Self-paced
N/A
Video, 3D, Text
Online, Soft Skills, Training, VR