Customer Service Skills

Who Benefits From This Training

Supports the development of essential skills required for effective, empathetic, and consistent customer service.
Overview

Build effective customer service skills through an immersive training experience focused on empathy, clear communication, and de-escalation. Learners practise responding to disruption, understanding customer needs, and maintaining control in challenging interactions.

About The Course

Learning objectives:

  • Experience the emotional impact of disruption from the perspective of a fictional customer.
  • Practice maintaining control and de-escalating situations by listening and responding, rather than reacting, to an angry customer.
  • Learn how to explore an individual’s history, preferences, wishes, and needs to deliver more personalised support.
Languages:

English

Duration:

15 minutes

Device/Platform:

VR

Media Type:

3D

Tags:

Soft Skills, Training, VR

Content Creator:

Next World